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IT Officer


Calibre Audio Library is a national charity providing a subscription-free postal and internet service of audio books to people who have sight problems, dyslexia or other disabilities. We offer a choice of almost 11,000 unabridged titles fiction and non-fiction, including over 3,000 titles specifically for the under 16’s. The charity was founded in 1974 and is not supported by any local or national government organisations, so we rely entirely on voluntary donations and other fundraising to continue with our valuable work. 

We have 42 members of staff helped by volunteers, and this team provides the workforce to supply a constant service to around 14,000 members. We have a strong culture of mutual co-operation and strive to maintain a happy working atmosphere. Our offices are situated on the eastern outskirts of Aylesbury, just behind the Holiday Inn on the A41. 

We are continuingly developing our services to provide members with a choice of formats to listen to our audio books. These currently include memory sticks, MP3 CDs, Streaming and a Download App.  We are also currently part way through the development of a new website, and upgrading all our desktop PC’s to Microsoft Windows 10.


The Position

The IT Officer will join a successful, established Charity with a well-respected reputation and healthy financial position.

The person appointed will have full, hands-on, responsibility for managing all aspects of the IT function of the Charity, this will include servers, infrastructure, databases, desktops, hardware, website & internet etc.   

They will work closely with the Director to ensure the IT structure, internet and website are robust, well maintained and reliable.


Main Functional Responsibilities

  • Responsible for the IT infrastructure planning and development;
  • management of the IT systems, including security;
  • providing on-going support and improvement of our Download App with the developer;
  • resolving all hardware, software and networking issues;
  • installing, configuring and supporting all Microsoft Office applications, desktop operating systems & servers;
  • managing and maintaining our core third party support provided by KCS Ltd.;
  • maintaining our Library Management System, a donor database and Sage payroll and accounts software (with appropriate third party support);
  • providing appropriate IT support to all staff and trouble-shooting any issues;
  • purchasing of all hardware and software;
  • ensuring software licenses’ and domain names are renewed regularly and on time;
  • keeping the Director up to date with new or innovative IT solutions and systems;
  • scoping, specifying and agreeing an annual budget incorporating a rolling plan of hardware maintenance and or upgrading;
  • supporting printer configurations and drivers;
  • responsible for (programming) administration of the digital telephone system


Person Specification

We are seeking to appoint a suitably experienced and self-motivated person who should be able to demonstrate a broad range of IT skills. You will need the drive and enthusiasm to work largely unsupervised and bring a strategic and professional approach to the IT function. 

You will need to be familiar with Microsoft® server & desktop operating systems, Office, VEEAM, VMware ESX, Fujitsu server and SAN hardware.

Salary and Benefits

The post of IT Officer is full time (35 hours per week), the working hours being 9.00am to 5.00pm, with a one-hour lunch break daily. The salary scale for this post is £31,000 to £34,000, dependent upon experience and is paid monthly in arrears.

Calibre provides death in service and sick pay benefits along with a Group Personal Pension plan to which Calibre will contribution match to 5% increasing to 7.5% after 5 years service.  We also provide 5 weeks holiday increasing to 6 weeks after five years’ service.  Calibre supports a “Salary Exchange” scheme, provides a healthcare cash plan and a “no annual absence” bonus.

The application form (linked to the right of this post) must be completed and returned together with a letter of application, stating why you feel you are suitable for this position, and indicating how your skills and experience match the job description. You may also enclose a copy of your CV if you wish.

We also require the name, relationship and address of two referees, one of which should ideally be your present or most recent employer.  We will not contact referees without your permission or until job offer stage. 

To comply with the requirement of the Immigration, Asylum and Nationality Act 2006, we will require proof that candidates have the right to live and work in the UK.  Please note that any offer of employment will be subject to a satisfactory CRB check.   Please also respond specifically to the following points in your application:

  • Include details of any sickness absence you have had in the last two years.
  • Under the Rehabilitation of Offenders Act 1974, provide details of any convictions, charges outstanding or unspent convictions.

The closing date for receipt of applications is Friday 5th April 2019.

Applications, marked Private & Confidential, should be sent to:


David Pipkin, Head of Personnel & Administration,

Calibre Audio Library, Aylesbury, HP22 5XQ

01296 432 339


Or by email to: